Return Policy

Please review this Return Policy before placing your order. Because The Box Printing produces packaging according to each customer's requirements, returns are handled differently from standard retail products. This policy explains when a return may be accepted, how to submit a request, and what happens after an approved return is received.

Our goal is to make sure any genuine issue with your order is reviewed fairly and resolved as efficiently as possible.

1. Return Eligibility

Return requests should be submitted within 30 days of delivery. Before sending any products back, customers must contact our team and receive return approval and instructions.

A return may be considered when there is a verified issue with the order, such as:

• Products that were damaged during shipping.
• A confirmed manufacturing or printing defect.
• Products that significantly differ from the approved artwork or specifications.
• An incorrect product or order being shipped due to an error on our part.

Each request is reviewed individually. Approval depends on the details of the order and the nature of the reported problem.

2. Products That Cannot Generally Be Returned

Since our packaging is custom manufactured for individual customers, we generally cannot accept returns simply because you have changed your mind or no longer require the products.

The following situations are generally not eligible for return:

• Custom packaging produced according to customer-approved artwork, dimensions, specifications, and quantities.
• Products where no verified manufacturing defect, shipping damage, or fulfillment error is found.
• Minor color differences resulting from screens, lighting, materials, or normal commercial printing processes.
• Minor dimensional variations that fall within normal manufacturing tolerances.
• Products damaged through misuse, improper storage, or handling after delivery.
• Return requests submitted more than 30 days after delivery.

3. How to Request a Return

If you believe your order qualifies for a return, please contact us within 30 days of delivery. Do not send products back before receiving instructions from our team.

To help us understand the issue, please provide:

• Your order number.
• Clear photographs showing the products and reported issue.
• Photos of the shipping carton and packaging when the issue involves shipping damage.
• A brief but clear description of what happened.

Once we receive the information, our team will review the request. If the return is approved, we will provide the applicable return instructions and let you know what information or documentation is required.

4. Return Shipping

Approved returns must be shipped according to the instructions provided by The Box Printing. Please use the specified return method and keep your shipping receipt or tracking information until the return has been fully reviewed.

Return shipping responsibility may depend on the reason for the return. If the issue is determined to have resulted from a verified error on our part, we will discuss the appropriate shipping arrangement with you.

5. Restocking Fee

A $5.00 restocking fee may apply to approved returns where applicable. This fee covers the handling, inspection, and processing involved in receiving and reviewing returned products.

If a restocking fee applies to your return, the $5.00 amount will be deducted from the eligible refund issued for the returned order. Any applicable return shipping costs will be handled separately according to the circumstances of the return.

The restocking fee does not apply where applicable law prohibits such a charge or where The Box Printing determines that the return resulted from a verified error on our part.

6. Return Inspection

Returned products may be inspected after they are received. This allows us to compare the returned items with the original order and verify the issue described in the return request.

Depending on the outcome of the inspection, an approved claim may result in a replacement, reprint, partial refund, full refund, or another appropriate resolution.

7. Refunds for Approved Returns

If a refund is approved following the return review, it will generally be sent through the original payment method whenever possible.

Approved refunds typically take 3–5 business days to process. Your bank or payment provider may require additional time before the refunded amount becomes available in your account.

Where applicable, the final refund amount will reflect the $5.00 restocking fee and any other charges that were properly communicated and permitted under this policy.

8. Unauthorized Returns

Please do not send products back without contacting us first. Packages returned without prior authorization or without following the return instructions provided by our team may not be accepted or may experience delays in processing.

Customers should keep their return tracking information until we confirm that the returned products have been received and reviewed.

9. Customer-Approved Artwork

Before production begins, customers are responsible for checking and approving artwork, dimensions, quantities, colors, text, logos, and other order details.

If products are manufactured according to the artwork and specifications approved by the customer, mistakes or changes that were already present in the approved materials will generally not qualify as a return reason.

10. Return Time Limit

Return requests must normally be submitted within 30 days of delivery. Requests received after this period may not be eligible for review unless a different timeframe is required by applicable law.

We recommend contacting us as soon as you notice an issue rather than waiting until the end of the return period. This gives our team a better opportunity to investigate and resolve the matter.

11. Related Policies

Our Return Policy works together with our Refund Policy, Shipping Policy, Payment Policy, and Terms & Conditions. These policies provide additional information about refunds, order cancellations, shipping, payments, and the use of our website.

Customers should review the applicable policies before placing an order so that the requirements and available options are clear.

12. Contact Us

If you have questions about returning an order, believe you received damaged or incorrect products, or need help with a return request, please contact The Box Printing using the information below.