Shipping Policy

At The Box Printing, we aim to keep shipping clear and straightforward from the moment your order is confirmed until it arrives at your door. This Shipping Policy explains how we handle order processing, production, shipment tracking, and delivery.

The timeframes mentioned below are general estimates. Actual delivery times can vary based on production requirements, the shipping carrier, destination, weather, holidays, and other circumstances that may affect the movement of your order.

1. Shipping Availability

We currently provide free standard shipping throughout the United States on eligible orders. Standard delivery is included at no additional shipping cost unless you request a different service or special delivery arrangement.

If you are looking for delivery outside the United States, please get in touch with our team before placing your order. We can confirm availability for your destination and provide the appropriate shipping options, estimated transit time, and applicable charges.

2. Shipping Charges

Eligible orders shipped using our standard service within the United States are delivered at no additional shipping cost. Product pricing and any other applicable order charges will be presented during the quotation or ordering process.

Customers who require expedited delivery, special handling, or a shipping method outside our standard service may be responsible for additional charges. Any such cost will be communicated before the service is arranged.

3. Order Processing

Once an order has been confirmed, we prepare it for production. Where artwork approval is required, production will begin after the final artwork has been approved and the required payment has been successfully received.

Our normal initial processing period is 1–2 business days. This allows us to review the order details and make sure the information needed for production is in place.

During busy periods, holidays, or when additional information is required from the customer, processing may take longer than usual. If a significant delay becomes apparent, we will make reasonable efforts to keep you updated.

4. Production Time

Custom packaging is produced according to the specifications selected for each order. The production schedule can depend on factors such as box style, dimensions, quantity, materials, printing, artwork, and finishing requirements.

Standard production generally takes 4–6 business days after final artwork approval and payment confirmation. More complex or larger orders may require additional production time.

5. Estimated Delivery Time

After production has been completed, your order is prepared for shipment and handed to the selected carrier. Standard delivery within the United States generally takes an additional 4–6 business days.

The delivery estimate begins after production is finished. It does not include the initial processing period or the time needed to manufacture your custom packaging.

Delivery dates are provided as estimates rather than guaranteed arrival dates. Carrier schedules, severe weather, holidays, transportation interruptions, and other unexpected events may affect the final delivery time.

6. Tracking Information

When your order has been shipped, we will send a shipment confirmation to the email address associated with your order. Where tracking is available, the message will include the relevant tracking number or tracking information.

If you have been informed that your order has shipped but have not received tracking details within 48 hours, please contact us. We will check the available shipment information and assist where possible.

7. Shipping Delays

We make every reasonable effort to keep orders moving according to the estimated schedule. However, delays can happen because of circumstances that are outside our direct control, including:

• Severe weather or natural events
• Carrier delays or transportation disruptions
• Public holidays and carrier closures
• Unexpected production or operational delays
• Incorrect or incomplete delivery information
• Customs processing for applicable international shipments

Once the shipment has been handed to the carrier, transportation and final delivery are managed by that carrier. We will assist with tracking and carrier-related concerns where reasonably possible, but we cannot control the carrier's delivery schedule.

8. Incorrect or Incomplete Shipping Information

Please make sure your shipping details are complete and accurate when placing an order. This includes the street address as well as any apartment, suite, unit, company, or other information required for successful delivery.

The Box Printing cannot be held responsible for delays, returned packages, failed deliveries, or additional carrier charges caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, contact us as soon as possible. We will do our best to update the information before the order is shipped, although changes cannot always be guaranteed.

9. Damaged Packages

If your order arrives with visible damage, please document the condition before disposing of the packaging. Clear photos and order information help our team review the situation more quickly.

• Take clear photographs of the outside of the shipping package.
• Photograph the damaged products and affected packaging.
• Keep the original box, wrapping, and packing materials.
• Contact us within 48 hours of delivery.
• Provide your order number and supporting photographs.

Once we receive the necessary information, we will review the claim and work with you to determine the appropriate next step based on the circumstances of the shipment.

10. Lost or Missing Shipments

If your package has not arrived within a reasonable period after the estimated delivery timeframe, or the tracking information suggests that it may be lost, please contact our team.

We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment. We will share available updates with you as the carrier provides them.

11. International Shipping

International delivery may be available for selected destinations. Because shipping requirements, carrier availability, and costs differ from one country to another, please contact us before placing an international order.

International shipments may be subject to customs procedures, import requirements, duties, taxes, or other charges imposed by the destination country. Unless otherwise agreed in writing, any such destination-specific charges are the responsibility of the customer.

Customs processing can also affect the final delivery timeframe. These additional processing times are outside our standard production and transit estimates.

12. Contact Us

If you need help with shipping, tracking, delivery estimates, damaged packages, or an order that has not arrived, our team is available to assist you. Please use the contact information below.